When you come in for your consultation, please bring a complete list of medications you take, including over-the-counter and prescription medications.
We believe communication is fundamental in any relationship, including physician-patient. Our goal as an office is to nurture an environment where you feel open to discuss and share intimate details about your hair loss without judgment. When you sit down with Dr. Gray, the groundwork is forming, and you’re already working toward a potential solution to your hair loss problem. From the moment you contact our office, we invest ourselves making sure you feel as comfortable as possible throughout your time with HT&RC. The consultation is your first active step toward a clinical diagnosis with honest recommendations, and our staff is happy to provide support throughout your journey.
Educating Your Expectations
The goal of all consultations is to determine what type of treatment will work best for you and to discuss your medical history and familial history concerning your hair loss. Dr. Gray’s approach is 100% personalized and rooted in the biology of hair and scalp disorders. Whether you intend to get more information about a hair transplant or learn more about non-surgical options, Dr. Gray is dedicated to finding the solution that best fits your situation.
At HT&RC, we believe that patient education is an essential component to the process. During your initial consultation, Dr. Gray will take the necessary time to make sure you understand everything that could be involved in accomplishing your goals. If he feels that your preferred treatment is not the right way to achieve your desired outcome, he will not hesitate to steer you towards a more appropriate course of action, providing you with a detailed explanation as to why he believes you will benefit from his approach. Through this education process, you and Dr. Gray can develop realistic shared expectations for the outcome of your treatment.
Is there a free consultation?
There is no such thing as “one-size-fits-all” hair restoration treatment, and every patient has their own very particular needs and expectations which is why a complete consultation both is much more than a quick conversation and includes a charge for the appointment. At our practice, the consultation is a diagnostic experience where you spend about an hour one-on-one with Dr. Gray only. You will never have to rely on a consultant, salesperson, or technician.
Be prepared to learn! Dr. Gray will take as much time as necessary to ensure that you are completely comfortable with your recommended course of action, and is always happy to answer any questions you may have. You are welcome to bring a friend or family member with you to help synthesize new learnings and ask questions. By tapping into Dr. Gray’s 30 years of medical expertise, you’ll gain access to a fully personalized treatment plan, as well as the suite of proven solutions needed to achieve it, and will leave with a wealth of information and next steps for your situation.
The cost of your fully comprehensive consultation is $100 and please note that we do not take insurance. If you decide to move forward with a treatment plan that involves a hair transplant your $100 consultation fee can be applied as credit toward that solution. Generally, you can expect to spend about an hour at our office during your initial consultation.
Hair Transplant Consultations
Even if you know that you want hair transplant surgery, a personal consultation with Dr. Gray will always precede any procedure or treatment. Hair transplant surgery is not always an option for every situation, so each patient must be identified as a good candidate before receiving surgery. Beyond assessing your hair loss and the potential for results, Dr. Gray also uses the consultation for identifying potential treatment combinations that could improve the results of your surgery.
Patients often visit us from several cities and states away, so before you make the trip to Macon, we are happy to answer any hair transplant questions that we can answer remotely. What does this mean exactly? Just reach out to our office so we can obtain basic background knowledge, and we will give you information where to text or email photos of the areas you would like filled in or have questions about, then we will follow up with you free of charge with answers or next steps.
Dr. Gray is also happy to speak over the phone but requires photos in advance of a phone conversation so he can sufficiently speak to your situation as best he can over the phone. Should you decide to schedule an in-person consultation with Dr. Gray which will allow him the opportunity to provide more exact information, your $100 consultation fee can be applied toward the cost of the procedure.
Scheduling a Consultation
To schedule a consultation either give us a call at 478-787-0435 or submit a contact request form.
Dr. Gray’s office hours are by appointment only, but even if you are not local to Middle Georgia, we are happy to work with you to find a time that accommodates your schedule. Dr. Gray conducts all consultations and appointments himself, so we try to allow adequate time for each patient to both listen and ask questions during their session with him.
We actively communicate with our patients because Dr. Gray works hard to stay on time as much as possible, and never have patients waiting on him. When things do come up and he is running behind we will do our best to quickly text, call, or email you ahead of time so you can plan accordingly. Sometimes we may be ahead of schedule, in this event, we will also contact you so you can arrive earlier if you would prefer.
Closer to your appointment you will be sent appointment reminders. We ask that you, please be respectful of our time and either confirm the appointment or contact us by text, phone, or email as soon as possible to notify our office you will need to reschedule, so that we may open that time up to another patient.
New Patient Forms
Upon scheduling your consultation, you will be sent new patient forms to fill out and bring with you to your consultation. The paperwork will allow you to go into detail about all of the noticed changes and concerns you have. Dr. Gray uses this information to get a better sense of your hair loss patterns or history to date, which is essential in providing any kind of medical recommendation.
You will also be sent a photo-release waiver. You may choose to sign the photo-release waiver permitting us to use your photographs and share your success story with future patients. If you prefer not to sign, you may choose to keep your pictures private. In this case, they will only be used by Dr. Gray for diagnosis purposes, and to track your progress.
A note to non-local patients
To get access to our rare offerings -- FUE, FUE no shave, and FUT surgeries, Cesare Ragazzi CNC, and HFR/ACell – patients often visit us from several cities and states away. For this reason, we want to make sure we can help you before you make the trip to Macon. Before you come in for your initial consultation, you can speak one-on-one with Dr. Gray and send him pictures right from your phone. He’ll help narrow down the cause of your hair loss and decide whether Hair Transplant and Restoration Center is the right place for you.
During the consultation
The following procedures may be performed at your consultation:
Photographs are taken during your consultation by Dr. Gray to follow your progress and assist in determining the best solution for your hair loss or whether you are a candidate for a particular treatment.
A non-invasive examination of the skin in which a dermatoscope magnifies the hair follicles and aids in critical observation
If blood work is necessary, you will be sent to a local medical testing lab with an order for testing.
A Hair Check is sometimes performed to document hair density.
Scalp Biopsy Scheduling
If the cause of your hair loss is not clear, you may require an additional appointment for a scalp biopsy. This test involves the removal of a minimal sample of tissue from the scalp for the purpose of determining if a certain more unusual cause of alopecia exists.
Planning your visit
When you first visit Hair Transplant and Restoration Center, you might expect to see a sterile clinical office, but we hope that you’ll be pleasantly surprised by our open, relaxing atmosphere. There’s no need to be concerned about privacy during your appointment. We are a small, boutique practice which means we never double book appointments, and do our best to only have one patient at a time in our office. Our discreet office location includes secluded consultation and procedure rooms, and should you need to remove a wig or hairpiece at our office, feel safe knowing, we have private rooms for you to do so.